frequently
asked questions
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At this time an appointment is required. We would love to see you in studio to get you and your squad linked!
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It depends on the type on appointment. Review our Bookings page for the times of each.
For parties and events, timing is customized based on your needs. Please use our Parties and Events page to fill out the form so we can discuss more details with you!
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We’re the first infinity jewelry company to have an inclusive warranty which covers your linx up to 60 days. One replacement is included and all rewelds are free during this time period. You must bring your linx piece into our store for rewelds or replacements. Book a reweld here!
Jewelry purchased from outside of Alinx is not covered.
No refunds once the jewelry is cut to size and serviced on by our Linx Artists. If you bring it in to recycle, we’ll give you a 15% discount on a new piece.
Note for out-of state customers only: If out of state, please email us within 60 days with images and a description of the issue. You then have 365 days from the original booking to come in for an appointment.
Note for lost jewelry: We do not cover lost linx or jewelry.
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Our selection ranges from 14k-24k solid gold, gold-filled, and sterling silver linx.
The higher karat of gold indicates a higher purity. Higher karats, such as 24k, are more valuable, but will be a little softer than lower karat golds(14k), making it less resistant to scrapes and scratches.
Pick the quality that matches your aesthetic and lifestyle.
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Not at all - fusing the pieces takes a few seconds! Depending on the piece, watch the zap(s) happen and you’re done! It’s actually quite fun!
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TSA -Travelers can wear real jewelry through airport security without any issues or removal needed.
MRIs - you might be required to remove your chain if it’s ferrous metal, like stainless steel. You can test this by seeing if your chain sticks to a magnet.
If you need to remove your pieces for any surgery, let us know and we can reweld.
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Definitely - If you need to remove the chain for any reason, you can use scissors! if you wish to get it welded back on later, bring it in and we can reweld it for you. If you bring it in to recycle, we’ll give you a 10% discount on a new piece.
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Maintain your beauties on an as-needed basis to keep it shining bright!
To clean, we recommend using a blend of warm water with dish soap, and VERY gently using a small bristle brush to remove any debris or build-up. Pat dry. A polishing cloth can be used to keep your linx shiny on a regular basis.
Our pieces are water-wearable, but it is best to pat dry after. We also recommend avoiding chemicals or lotions around the area of your linx to maintain the longevity of your piece.
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Bracelets and anklets make the most sense and are most sustainable. We also do rings and hand chains, which are fitted on body, but welded off body.
Contact us for other custom pieces- necklaces and rings.
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Discoloration via body oil build up does not mean it has corroded or oxidized. Build-up is removable with proper care.
We offer a jewelry care kit with the purchase of your linx. It is important to maintain your beautiful pieces.
Occasionally, the natural oils on our skin can interact with metals (yes, even precious metals like silver and gold!) resulting in marks either on our skin or on the metal itself. Factors like our diet, exposure to chemicals or lotions, and even post-workout sweat can contribute to this discoloration. Fortunately, with upkeep, you can remove it using the gentle polishing cloth or small brush provided in your care kit. If that doesn’t do the trick, reach out to us!
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Each chain is tested in-house and ensured that they withstand our daily routines.
Although we hope these pieces last forever, bonded jewelry does not equal invincible. It is still fine jewelry.
Our linx are covered for 60-days by warranty. One replacement is included and all rewelds are free during the warranty period. You must bring your linx piece into our store for rewelds or replacements.
After the warranty period has expired, we can still reweld for a small fee. Book a reweld here!
No refunds once the jewelry is cut to size and serviced on by our Linx Artists. If you bring it in to recycle, we’ll give you a 15% discount on a new piece.
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Our linx come in a variety of metals, including:
925 Sterling Silver
14K Rose Gold or Yellow Gold
Oxidized 925 Sterling Silver
But what is Oxidized Silver?
Oxidized silver is indeed real sterling silver, but its surface has been intentionally darkened through a chemical process. This patina occurs when the silver is exposed to sulfides, creating a beautiful, blackened appearance. However, it’s essential to note that this darkened finish is only on the surface and does not alter the intrinsic color or properties of the metal. Over time, the oxidized finish may wear off, revealing the true silver color underneath. If you have any oxidized silver jewelry, avoid aggressive contact, chemicals, and prolonged moisture.